Ticket Search
Search Freshdesk support tickets using natural language, with structured filters for status, priority, company, agent, and tags.
Freshdesk Integration
NodeKAT integrates with Freshdesk to search customer support tickets, retrieve ticket details and conversations, and extract customer issues into your knowledge graph for RAG.
Ticket Details
Retrieve full ticket context including description, customer replies, agent replies, and internal notes.
Company Scoping
View support activity per company with priority breakdowns and recent ticket lists.
Knowledge Graph Extraction
Extract support tickets on a schedule, convert to Markdown, and ingest into FalkorDB for RAG.
Prerequisites
Section titled “Prerequisites”To set up the Freshdesk integration, you’ll need:
- Freshdesk admin access (to generate an API key)
- A NodeKAT instance running and accessible
- Outbound HTTPS access from NodeKAT to Freshdesk APIs (
<subdomain>.freshdesk.com)
Once you’ve generated your API key and confirmed your subdomain, provide them to your NodeKAT administrator who will configure the connector.
Setup Guide
Section titled “Setup Guide”| Topic | Description |
|---|---|
| Setting Up the Integration | Generate a Freshdesk API key and provide your subdomain |